Do you know that it is possible to cancel your train ticket even after the chart has been prepared? If your answer is NO, then let’s check out in this post how to do so?
- Keep in mind following details can be changed/updated/revised at any time by Indian Railways. You should always check the official rules on the IRCTC website or try searching using this link. Don’t take everything written here for granted, gather your own information.
- As per Indian Railways Official Website EFT stands for Excess Ticket Fare. These are the paper tickets issued to passengers found travelling without tickets or with improper tickets by the checking staff in trains or at stations. In emergent circumstances when printed card tickets and blank paper tickets are out of stock passengers should be issued excess fare tickets on collection of fares due at the starting station entitling them to travel on the authority of this ticket. These tickets are in three foils and prepared with the aid of double sided carbon paper. The first foil is for ‘Accounts’, the second for ‘Passenger’ and the third is for ‘Record’.
What is TDR?
TDR is an acronym for Ticket Deposit Receipt and a traveller is eligible to file a TDR, if he was unable to perform his journey due to any of the following reasons (with real life examples):
- Train Cancelled: You were at the station, but your train never arrived because of very bad weather condition, accident, protest, floods etc.
- Train running late by more than three hours: You have to attend a very important meeting next morning and your train is already running very late. So you have decided not to wait any further and board another train (that is running on time) OR some other means of transportation to your destination.
- Difference of fare in case proper coach not attached: Your booked ticket was for 2AC, but the compartment never got attached to your train and you had to travel in 3AC compartment!
- AC failure: You booked your ticket in 2AC and its air conditioning system goes completely kaput.
- Travelled without proper ID proof: You failed to produce proper identity proof like driving licence, PAN card, Aadhaar card, voter ID card etc. When you travel without proper identity proof in Indian railways, you are generally considered travelling without ticket.
- TTE (The Ticket Checker) charged you wrongly.
- Partially travelled: You were travelling from New Delhi to southern India, but you got off from your train at Bhopal.
- Passenger not travelled: You missed your train or didn’t want to travel at all.
Things you should know before filing TDR
- It will be processed as per Indian railway rules and the decision of processing officer is generally considered final. When you apply for TDR using IRCTC, they will forward your claim and refund request to railway department.
- Your claim must be filled within 7 days after the departure of train.
- The refund process may take up to 3 months or more. If you have booked your ticket using your credit or debit card, net banking etc., then the amount will get refunded to that account only.
- TDR for e-ticket can be filed online only.
- TDR for i-ticket can be obtained by submitting it to the station master. For getting the refund, you have to mail your claim along with original copy of TDR to the address of GGM (IT), IRCTC mentioned at the bottom of this post.
- If you have booked your ticket via a travel agent, then only your travel agent can apply for a TDR by sending an email to [email protected], containing details about passenger(s) (Name, age, sex and reason for applying for TDR) and ticket (PNR number, transaction ID, train number and name, name of boarding station, name of destination station and date of journey). The travel agent may ask you to submit a written application stating that you want to apply for a refund by means of TDR. If the request gets approved, and the money will be credited back to your agents account.
Miscellaneous Rules for TDR
- If Railway department has decided to completely cancel a train due to bad weather, accident, floods etc., then full fare amount will be refunded to your account. E-ticket of such cases can be cancelled up to 72 hours.
- If your train is running late by three hours and you have decided not to board the train, then you can immediately file for TDR online.
- If your booked compartment is not attached with the train, then the difference of fare between the booked class and lower class (in which you were made to travel) will be refunded. Keep in mind, you are required to submit a certificate from TTE in order to claim the refund.
- If you are applying for refund because of air-conditioning failure in your compartment, then also you are required to submit a certificate from TTE.
- If you get caught travelling without a proper identity proof, then you will be considered without ticket and will be charged by means of Excess Fare Ticket (EFT). For claiming the refund, you are required to submit the original copy of EFT.
- If you have been wrongly charged by TTE, then also you are required to submit the original copy of issued EFT.
- If you have travelled partially then you have to obtain a de-boarding certificate from TTE and submit it in original when claiming for a refund. Keep in mind, you will not get any type of refund if you travelled partially in Rajdhani, Shatabdi and Jan Shatabdi trains.
How to file TDR online?
1. Login to your IRCTC account using this link. Once the login is successful, click on File TDR:
2. You will now be taken to a new page where you can see a list of PNR numbers whose date of journey is less than or equal to 7 days:
3. Select the bubble in front of Transaction ID/PNR number for which you want to apply for TDR >> select your reason from the drop-down menu and then click on file TDR button:
You will get a confirmation message from IRCTC that your TDR complaint has been filed successfully.
4. If you’d like to see the status of your filed TDR, then click on TDR History under My Transactions and you will be able to see the status of all the TDRs filed by you in the past:
5. Click on the bubble in front of any Transaction ID/PNR number/Travel date and you will be able to see its refund status:
How to apply for TDR by means of snail mail?
You can claim your refund by sending appropriate documents like EFT, i-ticket, certificate from TTE etc. to the following address by means of postal mail:
GGM (IT), Indian Railway Catering and Tourism Corporation Ltd. (IRCTC),
1st Floor, Internet Ticketing Centre IRCA Building,
State Entry Road,
New Delhi – 110055
Important Note: Above details can be changed/updated/revised at any time by Indian Railways. You should always check the official rules on the IRCTC website or try searching using this link. You can also contact IRCTC’s 24×7 Helpline.