India Web

Grievance Redress Website from Government of India

You will all be amazed to hear that there’s a website of Government of India where you can lodge your Grievances (complaints) online pertaining to following service departments in India:

Central Government Ministries/Departments:

  • Central Board of Direct Taxes (Income Tax).
  • Central Board of Excise and Customs.
  • Department of Agriculture and Cooperation.
  • Department of Agriculture Research and Education.
  • Department of AIDS Control.
  • Department of Animal Husbandry, Dairying and Fisheries.
  • Department of Atomic Energy.
  • Department of Ayush.
  • Department of Bio Technology.
  • Department of Border Management.
  • Department of Chemicals and Petrochemicals.
  • Department of Commerce.
  • Department of Consumer Affairs.
  • Department of Defence.
  • Department of Defence Finance.
  • Department of Defence Production.
  • Department of Defence Research and Development.
  • Department of Disability Affairs.
  • Department of Disinvestment (Ministry of Finance).
  • Department of Economic Affairs.
  • Department of Ex Servicemen Welfare.
  • Department of Expenditure.
  • Department of Fertilizers.
  • Department of Financial Services (Banking Division).
  • Department of Food and Public Distribution.
  • Department of Health & Family Welfare.
  • Department of Health Research.
  • Department of Heavy Industry.
  • Department of Higher Education.
  • Department of Industrial Policy & Promotion.
  • Department of Information Technology.
  • Department of Internal Security.
  • Department of J and K Affairs.
  • Department of Justice.
  • Department of Land Resources.
  • Department of Legal Affairs.
  • Department of Official Language.
  • Department of Personnel and Training.
  • Department of Pharmaceutical.
  • Department of Posts.
  • Department of Public Enterprises.
  • Department of Revenue.
  • Department of Rural Development.
  • Department of School Education and Literacy.
  • Department of Science and Technology.
  • Department of Scientific & Industrial Research.
  • Department of Skill Development.
  • Department of Social Justice and Empowerment.
  • Department of Space.
  • Department of Sports.
  • Department of States.
  • Department of Telecommunications.
  • Department of Youth Affairs and Sports.
  • Insurance Division.
  • Legislative Department.
  • Ministry of Coal.
  • Ministry of Civil Aviation.
  • Ministry of Corporate Affairs.
  • Ministry of Culture.
  • Ministry of Development of North Eastern Region.
  • Ministry of Drinking Water and Sanitation.
  • Ministry of Earth Sciences.
  • Ministry of Environment and Forests.
  • Ministry of External Affairs.
  • Ministry of Food Processing Industries.
  • Ministry of Home Affairs.
  • Ministry of Housing and Poverty Alleviation.
  • Ministry of Information and Broadcasting.
  • Ministry of Labour and Employment.
  • Ministry of Micro Small and Medium Enterprises.
  • Ministry of Mines.
  • Ministry of Minority Affairs.
  • Ministry of New and Renewable Energy.
  • Ministry of Overseas Indian Affairs.
  • Ministry of Panchayati Raj.
  • Ministry of Parliamentary Affairs.
  • Ministry of Petroleum and Natural Gas.
  • Ministry of Power.
  • Ministry of Railways ( Railway Board).
  • Ministry of Road Transport and Highways.
  • Ministry of Shipping.
  • Ministry of Small Scale Industries.
  • Ministry of Statistics and Programme Implementation.
  • Ministry of Steel.
  • Ministry of Textiles.
  • Ministry of Tourism.
  • Ministry of Tribal Affairs.
  • Ministry of Urban Development.
  • Ministry of Water Resources.
  • Ministry of Women and Child Development.
  • NITI Aayog.
  • O/o the Comptroller & Auditor General of India.
  • Unique Identification Authority of India.

State Government Departments: Government of Andhra Pradesh, Arunachal Pradesh, Assam, Bihar, Chandigarh, Chhattisgarh, Dadra and Nagar Haveli, Daman and Diu, Delhi, Goa, Gujarat, Haryana, Himachal Pradesh, Jammu And Kashmir, Jharkhand, Karnataka, Kerala, Lakshadweep, Madhya Pradesh, Maharashtra, Manipur, Meghalaya, Mizoram, Nagaland, Odisha, Puducherry, Punjab, Rajasthan, Sikkim, Tamilnadu, Telangana, Tripura, Uttar Pradesh, Uttarakhand and West Bengal.

How to lodge a complaint?

Follow these steps in order to register a complaint:

1. Go to the official website of Grievance Redress Mechanism in Government and click on Lodge your Grievances here written under Citizen Corner:

lodge complaint

2. The immediate next page will ask you to select either Public Grievance or Pension Grievance. If you select Pension Grievance (if your complaint is related to pension), then you will be redirected to the official website of Department of Pension and Pensioners Welfare, India:

public or pension grievance

Keep in mind that in this post we will be covering only how to lodge Public Grievances?

3. Select Public Grievances and the next page will ask you to enter following details (see an example of Public Grievance Registration Form):

  • Your grievance is pertaining to which category? This can be either Central Government Ministries or Departments OR State Government Departments OR Not Known/Not Listed. If you select Not Known/Not Listed, then your complaint will be forwarded to Department of Administrative Reforms and Public Grievances only.
  • Select from the drop down menu the name of the Ministry/Department/State (see above list) to which you want to send your complaint.
  • Enter your full name.
  • Select your Gender (Male, Female or Transgender). Select Others if you represent a company or an organization.
  • Enter your full address with Pin code, State, District and Country.
  • Enter your Phone Number. You are not required to enter 0 (zero) or + (plus sign) before your number. All you need to do is to enter your country code and then type your full phone number. Example: 919999912345.
  • Enter your Mobile Number. Here also you are not required to enter 0 (zero) or + (plus sign) before your number. All you need to do is to enter the ISD code of your country and then type your full phone number. Example: 917878754321. Keep in mind that this mobile number will be used to send you SMS alerts related to your grievance.
  • Type your active email address. This email will be used to send you email alerts related to your grievance.

4. You are now required to select your grievance category which can be any one of the following as per the nature of your complaint:

  • Delay in decision/implementation of decision.
  • Civic amenities/Quality of service.
  • Law and Order.
  • Revenue/Land/Tax.
  • Compensations/Refunds.
  • Social Evils.
  • Retirement dues.
  • Service matters.
  • Requests.
  • Allegation of corruption/malpractices.
  • Allegation of harrassment/misbehaviour.
  • Scheduled castes/STs/Backward.
  • Central Govt : Miscellaneous.
  • State Govt : Miscellaneous.
  • Legal Redress.

5. Now enter your full complaint within 4000 characters. In the body of the complaint you are not allowed to enter special characters like ^ [ ^ { } ` ~ | ^ & # ! \ [ \ ] < > ] $ in any case. Try to write your full grievance as plainly as possible.

6. You are now required to provide any past reference number and date of reference in the field provided. If you haven’t lodged any complaint with any lower level of government/private departments before, then you can leave this field empty.

7. If you want to attach a PDF file with your complaint then select Yes, else select No. If you select Yes, then you will be able to upload a PDF file stored on your computer’s hard drive. Keep in mind that the maximum size of a PDF file that you can upload is 4 MB.

I will highly suggest you to upload a PDF document with your complaint. You can either scan related documents using a real scanner or if you have a smartphone or tablet device then you can use CamScanner for Android or CamScanner for iOS OR CamScanner for Windows Phone. The software is capable of instantly converting your captured images into a PDF file.

8. Now type a simple captcha as shown in the image. Now before clicking on the Submit button, make sure that all the facts mentioned by you in the form are true to best of your knowledge and belief.

9. Once you have successfully submitted your complaint, the system will provide you with a unique registration number.

Important notes:

  • Use this website as a last step for registering your complaint, as you will be sending your complaint to highest level officer of various departments/ministries. If you are not satisfied with the reply/resolution of low level departments, then feel free to submit your complaint using
  • Before you lodge your complaint, check out these links: Grievance Redress Flow Chart and Guidelines for Redress of Public Grievances. You can also find more important information/links in the left sidebar of
  • Try to include all related documents, reference numbers, reference date, reply from low level departments etc. with your complaint.
  • You can track the status of your complaint using this link. On this page you are required to enter your unique registration number, password (if any) and type a simple captcha code.
  • If you want to lodge a reminder/clarification related to your previously registered complaint, then make use of this link. On this page also you are required to enter your registration number, password and type a simple captcha code.
  • If you want to directly contact Nodal officer of a particular department/ministry, then make use of this page. On this page you will be able to find the name, designation, correspondence address, email and phone number of various nodal officers of central government.
  • Don’t SPAM on this website as your IP address will be logged.
  • If you want any further information/clarifications, then you should directly contact Public Grievances Officers, not us.

The good thing about this website is that the service really works and your problems will get solved officially by Indian Government. Check out following example taken from here (screenshot):

Recently, I posted a complaint against Airtel mentioning how they have not taken any action on the unsolicited calls I receive even after registering with National Do Not Call Registry. So I posted this complaint in the Department of Telecom section.

Few days back, I received a registered post from the Government of India. It was a CC photocopy of a letter that has been also sent to Airtel by Department of Telecom, Government of India. In that letter they have asked AirTel to send them a reply as to why they have not taken concrete action regarding my problem.