State Bank of Bikaner & Jaipur is an associate bank of State Bank of India and have more than 1100 branches all over India. Most of these branches are located in the state of Rajasthan and the headquarter of this bank is located at Jaipur, the pink city of India.
While writing this post the bank is offering following services/products to its customers:
- Fixed Deposits of various types like SBBJ Flexi Deposit Scheme, Tax Saver Term Deposit Scheme, Recurring deposits etc.
- Small account aka Saral Bachat Khata.
- Special schemes for senior citizens.
- Savings bank account and current account of different types.
- Capital Gain Scheme 1988.
- NRI / NRO / NRE accounts and RFC accounts.
- Loans for trade and service sector, car loan, Corporate loan etc.
- Agricultural products like Kisan Credit Card Scheme, Kisan Gold Card Scheme and agriculture sector related loans.
- Public Provident Fund – 1968.
- ATM, NEFT, RTGS, Demat services, internet banking etc.
If you are facing some sort of problem with this bank’s product or you want to lodge a complaint against one of its employee, then lets check out in this post how to do so?
Keep in mind that in this post we will also learn how to file a complaint against this bank with Reserve Bank of India (under Banking Lokpal or Ombudsman Scheme of 2006) as a very last step. So it is very necessary that you should follow this guide very carefully:
Step 1: Approach your nearest branch of State Bank of Bikaner & Jaipur and tell them (front desk executive, branch manager etc.) your whole problem in WRITING. In your complaint letter clearly describe your problem either in Hindi or English (try not to write the letter in other languages because you may face problems at a later stage if you escalate your complaint) and don’t forget to write your full name, address, account number, fixed deposit number, credit or debit card number etc. related to your complaint.
Keep in mind that there’s NO rule that a customer can’t approach a branch manager directly. If you think that a lower level officer is not handling your complaint properly or showing rude attitude, then approach the branch manager directly. Also get a receiving copy of your complaint letter with sign and seal of the bank (example here and here) – This is a very important step. With your receiving copy, the bank may also provide you with a complaint number.
Now ask the bank about total number of days they may take to resolve your problem. Suppose their answer is 7 working days, then patiently wait for 7 working days. If your problem don’t get resolved within this period, then proceed to step number 2, instead of going to the branch again and again and wasting your precious time.
Step 2: Email SBBJ’s Nodal Officer of your zone using the contact details provided HERE (keep in mind that the phone numbers and email addresses may get changed in future, so make sure that you see the updated list of Nodal Officers on the official website of SBBJ) and write your whole problem in details.
Note: SBBJ is a comparatively small bank and is mainly concentrated in the state of Rajasthan. Because of this very reason a single nodal officer may handle grievances from multiple districts/states.
For example the nodal office of Mumbai handles all the complaints that comes from the states of Maharashtra, Gujarat, Madhya Pradesh, Andhra Pradesh, Karnataka, Kerala and Tamil Nadu. So make sure you send your complaint to proper nodal officer depending on the district/state in which you have an account with SBBJ.
Don’t forget to mention the complaint number which you got from the branch you visited earlier. If you want then you can also attach a scanned copy of the receiving letter in which you got the seal and sign of the bank or one of its employee.
After sending your email to nodal officers of SBBJ, if your problem don’t gets solved soon or you are not satisfied with their response/resolution, then head over to step 3. In step 3 we will be writing a complaint letter to RBI, a Government of India regulator, under Banking Ombudsman scheme of 2006.
Step 3: When you are writing a complaint letter to RBI Ombudsman, always include following details:
- Your full name and address.
- Full Address and Area of Operation of Banking Ombudsman – Visit THIS PAGE for a complete list of RBI’s Ombudsman Centers. Keep in mind that you are required to send your complaint to that RBI center where your bank is located, not where you are currently living. For example, if your bank is located at Jaipur, Rajasthan and you are living at Bhubaneswar, Odisha, then you should send your complaint to RBI Jaipur, not to RBI Bhubaneswar. Keep in mind that if you don’t send your complaint letter or email to proper center, then your complaint may get fully rejected.
- Subject of your complaint which should include the name of your bank.
- Body of your complaint – You should clearly describe your problem, write your account numbers/credit or debit card number etc. Also write about why you are not satisfied with the resolution provided by nodal officers of SBBJ. You may also want to include your PAN Card Number, Aadhar Card Number, Driving License number etc.
- Scanned/xerox copies of necessary documents like your account statement, deposit certificates, previous email conversations with various departments of the bank, receiving copy of the complaint letter etc. related to your complaint.
Once you have sent your complaint to RBI, you will get your unique complaint number (example here) after some days/months depending on the type of medium (email or snail mail) you used to send them your complaint. If due to some reason they don’t accept your complaint, then they may send you a letter/email stating the reason of rejection.
RBI may take 30 to 90 days (can be more) to investigate on your complaint. They may even force the bank to give you proper resolution/answer.
I sincerely hope that this guide helps you in resolving your problems with State Bank of Bikaner & Jaipur. If not then you may want to go to consumer forum/court or take advice from a good lawyer in your area.
- If your attachments are very large, then you can host them on the cloud storage service providers like on Dropbox, Google Drive etc.
- A “consumer forum” is not a judicial entity, while a “consumer court” is.
- The Banking Ombudsman can accept your grievances related to certain deficiencies in banking services only. All those deficiencies are listed on THIS PAGE.
- In case you are facing problems with SBBJ’s demat account department, then you need to register your complaints on SCORES (SEBI) website. There is no need to send your grievances to RBI.