If in the past you have sent an article to someone using Speed Post and the article still haven’t reached its destination, then let’s check out in this post how to file a complaint with Nodal Public Grievance Officer, Department of Posts?



Note: You may also find this guide helpful in lodging your complaint with department of posts if you have sent your article/money using any of the following mentioned mediums:

  • Registered Letter
  • Insured Letter
  • Value Payable Letter
  • Insured Value Payable Letter
  • Registered Packets
  • Registered Periodicals
  • Registered Parcel
  • Insured Parcel
  • Value Payable Parcel
  • Insured Value Payable Parcel
  • Business Parcel
  • Business Parcel COD
  • Express Parcel
  • Express Parcel COD
  • International EMS
  • Electronic Value Payable Parcel (eVPP)
  • Electronic Money Order (e-MO)

Step 1: When you book an article using Speed Post, the post office gives you a RECEIPT which contains following details:

  • Name and Pin code of the post office from where you have booked your article.
  • Your unique Alpha-numeric Tracking Number, example EI617559216IN, AW700664534IN etc.
  • Counter number of the post office from where you booked the article.
  • Partial Name, Address, City and pincode of the person/company/organization to whom you have sent the article.
  • Partial Name, Address, City and pincode of the person/company/organization who sent the article.
  • Weight of the article.
  • Amount paid by you which includes tax also.
  • Date and time of booking the article.

If you think that your article haven’t reached its destination yet, then you should go to to the post office from where you booked the article and directly talk to the post master. Keep in mind that their is no rule that a person can’t directly talk to a post master of a particular post office.

The post master may tell you that he will look into the issue and will do the needful. But you should write an application in the name of the post master and submit it to the post office. Include following details in your application:

  • Name and full address of the person/company/organization to whom you sent the article.
  • Tracking number.
  • Date of article booking.
  • Full name, address and contact number of the complainant.
  • Ask the post office/post master to issue you a proof of delivery (POD).

After writing and submitting the application to post master, ask him/her to register your complaint on THIS WEBSITE and give you a complaint number. If due to some reason, the post master is unable to register a complaint, then you can yourself register a complaint on THIS PAGE by entering/selecting following details:

  • Transaction: Select Speed Post Letters/COD using the drop down menu, depending on the type of speed post you sent.
  • Complaint: Select Delay in Delivery of Article OR Non-Delivery of article using the drop down menu. You can always choose other available options if you are facing some other type of problem.
  • Date of Transaction: Select the date (in dd/mm/yyyy format) using the drop down menu on which you booked the article. Keep in mind that this date should match the date printed on your receipt.
  • Number: Enter your unique alpha-numeric tracking number printed on the receipt.
  • Enter the name of the post office from where you booked your article. You can search for the name of the post office by entering first few alphabets of the office name or first few digits of the pincode. If you think that the search feature is not producing results, then you can also select the name of the post office using the state and district drop down menus.
  • In further information, you may want to enter the details about why you think that your article hasn’t been delivered yet?
  • Enter the name of the destination post office. You can search for the name of the post office by entering first few alphabets of the office name or first few digits of the pincode. If you think that the search feature is not producing results, then you can also select the name of the post office using the state and district drop down menus. In case you have sent your article to a foreign country then you have to select the name of the country from the drop down menu.
  • Under Sender/Applicant details, enter your name, address, city, pincode, email id, telephone and mobile number. Make sure that you enter all these details correctly, because the post office may use these details to send you your complaint number via SMS and to contact you via phone/snail mail.
  • Under addressee details, enter the name, address, city, pincode, email id, telephone and mobile number of the person/company/organization to which you sent your article. Write this address accurately.

Now fill a CAPTCHA code present at the bottom of the page and recheck all the details that you have entered in the form. Once you are sure that all the details entered by you are correct, click on submit button and the server will register your complaint and give you your unique complaint number.

After you have registered your complaint, give post office of your city and the destination city (intermediate cities also) some time (say 7 to 10 working days) to look into your issue. If your problem don’t get resolved within 7 to 10 days, then head over to step 2 below.

Step 2: In this step we will be directly lodging our complaint with Nodal Public Grievance Officer of Department of Posts i.e. DDG PG (Deputy Director General) using pgportal.gov.in (Public Grievances Portal by Government of India) – Believe me if you lodge your complaint here, it will get resolved after proper investigation. Follow these steps in order to lodge your complaint with DDG PG:

1. Go to the official website of Grievance Redress Mechanism in Government and click on Lodge your Grievances here written under Citizen Corner.

2. The immediate next page will ask you to select either Public Grievance or Pension Grievance. Select Public Grievances and the next page will ask you to enter following details:

  • Select Central Government Ministries/Departments in front of Grievance pertains to.
  • Select Department of posts in front of Select Ministries/Departments.
  • Enter your full name or the name of the complainant.
  • If you’d like to enter a password for your grievance then select yes and enter your preferred password twice. You are also required to enter a password clue which may help you in remembering your password in future. Keep in mind that you shouldn’t forget your password as otherwise you won’t be able to check the status of your grievance in future.
  • Enter your full address that includes your area pincode, country, state and district.
  • Enter your landline number in the phone number field. You are not required to enter 0 (zero) or + (plus sign) before your number. All you need to do is to enter your country code and then type your full phone number. Example: 919999955545.
  • Enter your number in the provided. Here also you are not required to enter 0 (zero) or + (plus sign) before your number. All you need to do is to enter the ISD code of your country and then type your full phone number. Example: 919878954321. Keep in mind that this mobile number will be used to send you SMS alerts related to your grievance.
  • Enter your email ID. This email will be used to send you email alerts related to your grievance.

3. Using the drop-down menu select Quality of service/civic amenities as your grievance category. You can always select some other category depending on the nature of your complaint.

4. Now enter your full complaint within 4000 characters. In the body of the complaint you are not allowed to enter special characters like ^ [ ^ { } ` ~ | ^ & # ! \ [ \ ] < > ] $ in any case. Try to write your full grievance as plainly as possible.

You may want to check out THIS COMPLAINT as it may help you how to write your complaint on pgportal.gov.in.

5. You are now required to provide any past reference number and date of reference in the field provided. If you haven’t lodged any complaint before, then you can leave this field empty.

6. If you want to attach a PDF file with your complaint then select Yes, else select No. If you select Yes, then you will be able to upload a PDF file stored on your computer’s hard drive. Keep in mind that the maximum size of a PDF file that you can upload is 4 MB.

I will highly suggest you to upload a PDF document with your complaint. You can either scan related documents using a real scanner or if you have a smartphone or tablet device then you can use CamScanner for Android or CamScanner for iOS OR CamScanner for Windows Phone. The software is capable of instantly converting your captured images into a PDF file.

7. Now type a simple captcha code present at the bottom of the page. Now before clicking on the Submit button, make sure that all the facts mentioned by you in the form are true to best of your knowledge and belief.

8. Once you have successfully submitted your complaint, the system will provide you with a unique registration number.

Important notes:

  • Use this website as a last step for registering your complaint, as you will be sending your complaint to highest level officer in Department of Posts. If you are not satisfied with the reply/resolution of lower level departments, then feel free to submit your complaint using pgportal.gov.in.
  • Before you lodge your complaint, check out these links: Grievance Redress Flow Chart and Guidelines for Redress of Public Grievances. You can also find more important information/links in the left sidebar of pgportal.gov.in.
  • Try to include all related documents, reference numbers, reference date, reply from low level departments etc. with your complaint.
  • You can track the status of your complaint using this link. On this page you are required to enter your unique registration number, password (if any) and type a simple captcha code.
  • If you want to lodge a reminder/clarification related to your previously registered complaint, then make use of this link. On this page also you are required to enter your registration number, password and type a simple captcha code.
  • If you want to directly contact Nodal officer of Department of Posts, then make use of this page. On this page you will be able to find the name, designation, correspondence address, email and phone number of the officer.
  • Don’t SPAM on this website as your IP address will be logged.

Hope this posts helps you in sorting out your problem with Indian Post Offices.