In this video we will learn how you can file a complaint against BSNL (Bharat Sanchar Nigam Limited) with Department of Telecommunications (DoT), under Ministry of Communications, Government of India, using https://pgportal.gov.in/ ?
You can file your grievance with Department of Telecommunications if you are facing any of the following issue:
- Network issues like Call drop/Congestion/Dead Connection.
- BSNL not porting your number under Mobile Number Portability.
- Offering less 2G/3G/4G internet data than what was initially offered.
- Misleading advertisements and offers.
- Sudden Deactivation of SIM Card/Landline/Broadband services.
- Overcharging in postpaid bill.
- Not refunding money after failed transaction(s).
- Not refunding your security deposit amount.
- Not refunding excess amount that was charged in the previous month’s bill.
- Wrong prepaid top-up/special recharge.
- Faulty equipment provided like Wi-Fi router/MODEM/Telephone/Handset and not replacing the equipment.
- Wire line internet/land line services disrupted due to physical cut of networking cables and no one coming to repair them after multiple requests.
- Money deducted from bank account/credit card/debit card but recharge not done OR bill payment failed.
- Aren’t deactivating add-on/on demand services like Movies on demand, Games on demand, Songs on demand etc. even after multiple requests.
- Still getting promotional calls from the provider even after enabling Do Not Disturb (DND).
- Poor Broadband or Network Connectivity.
- Not Disconnecting Postpaid/Landline/Broadband Services even after multiple requests to BSNL.
- Not blocking SIM card after handset got lost/stolen.
- Not issuing duplicate SIM.
- Rude behavior/harassment by staff/customer care executive.
- National/International Roaming issues.
- Not changing (upgrading/downgrading) your existing plan.