Madhya Pradesh: File Complaint against Active-Duty Police Officer

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Step-by-Step Guide to Filing a Complaint Against an Active Duty Police Officer in Madhya Pradesh

• Understand Valid Circumstances for Filing a Complaint
  
  A complaint can be filed against an active duty police officer in Madhya Pradesh for misconduct or failure to perform duties. Common scenarios include:
  
  
  • Abuse of power: Verbal abuse, physical assault, harassment, or misuse of authority for personal gain.
  • Unlawful arrest: Detaining someone without legal justification or proper explanation.
  • False charges: Accusing someone of a crime they did not commit.
  • Negligence: Failing to investigate a reported crime, secure a crime scene, or provide a copy of the First Information Report (FIR).
  • Illegal detention: Holding someone in custody beyond 24 hours without a magistrate's order.
  • Extortion: Demanding money or property unlawfully.
  • Custodial misconduct: Causing death, grievous hurt, or sexual offenses like rape in custody.
  • Discrimination: Targeting individuals based on caste, religion, gender, or other protected characteristics.
  • Evidence mishandling: Tampering with or improperly handling evidence.
  • Wrongful death: Negligent actions leading to a death.
  
  
• Gather Evidence
  
  Collect supporting materials to strengthen your complaint. Include:
  
  
  • Witness statements from individuals present during the incident.
  • Medical reports documenting injuries caused by the officer.
  • Call recordings, chat transcripts, or videos capturing the officer's misconduct.
  • Relevant documents like police reports or written communication with the police.
  • Photos or videos showing the incident or its aftermath.
  
  
• Visit the Local Police Station
  
  Go to the police station nearest to where the incident occurred. Request to meet the officer-in-charge or duty officer. Provide a written complaint or narrate the incident orally, which they will document. Include:
  
  
  • Date, time, and location of the incident.
  • Officer's name, badge number, or description if unknown.
  • Detailed description of the incident and evidence.
  • Your name, address, contact details, and identification proof.
  
  
• File an FIR for Serious Offenses
  
  For cognizable offenses (e.g., assault, extortion, or custodial misconduct), request the police to register an FIR. This initiates a formal investigation. If the station refuses, escalate to the Superintendent of Police (SP) or approach a magistrate under Section 156(3) of the Criminal Procedure Code.
  
  
• Use Online Complaint Channels
  
  File a complaint online via the Madhya Pradesh Police website (mppolice.gov.in) or the MPeCOP mobile app. Provide details like district, police station, incident date, and suspect information. Track the complaint status using the reference number provided.
  
  
• Escalate to Senior Authorities
  
  If the local police station does not respond, send a written complaint to the district's Superintendent of Police via registered post or in person. Include all evidence and a copy of the original complaint. If unresolved, contact the Deputy Inspector General (DIG) or Inspector General (IG).
  
  
• Approach the State Police Complaints Authority (SPCA)
  
  For serious misconduct (e.g., custodial death, grievous hurt, or abuse of authority), file a complaint with the Madhya Pradesh State Police Complaints Authority. Submit a sworn affidavit with details of the incident. Contact via email or visit their office in Bhopal.
  
  
• File with the Human Rights Commission
  
  For human rights violations (e.g., police brutality or illegal detention), submit a complaint to the Madhya Pradesh State Human Rights Commission or the National Human Rights Commission. Provide evidence and a detailed account of the violation.
  
  
• Seek Judicial Remedy
  
  If no action is taken, file a writ petition in the Madhya Pradesh High Court under Article 226 of the Indian Constitution for violations of fundamental rights. Alternatively, approach a magistrate to order an investigation or FIR registration.
  
  
• Follow Up on Your Complaint
  
  Use the complaint reference number or FIR number to track progress. Cooperate with the police or authorities by providing additional information or evidence when requested. Keep copies of all submissions and receipts for proof of filing.
  
  

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List of SP Offices in Madhya Pradesh

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What is the MPeCOP Mobile App?

• Key Features of MPeCOP
  The app provides multiple functionalities to assist users, including:
  
  • SOS Button: In emergencies, pressing the SOS button sends a pre-defined distress message with the user's name, phone number, address, and location coordinates to four pre-selected contacts and the Dial-100 Control Room for immediate police assistance.
  • Report an Incident: Users can document and report incidents directly through the app, aiding police operations and improving community safety.
  • Find Nearest Police Station: Locate the closest police station, view its route on a map, and report lost articles or other concerns.
  • Access Police Contact Numbers: Centralized access to contact details of Madhya Pradesh Police stations, senior officers, and helplines.
  • Search Missing Persons: Check details of missing individuals to assist in locating them.
  • Search Unidentified Dead Bodies: View information on unidentified bodies to help with identification efforts.
  • Search Stolen/Lost/Recovered Vehicles: Track vehicles reported as stolen, lost, or recovered.
  • Confidential Reporting: Share important or sensitive information with the police anonymously, without revealing your identity.
  • View FIR Details: Access information related to filed First Information Reports (FIRs) for transparency.
  
  
• Purpose of MPeCOP
  The app aims to:
  
  • Enhance public safety by providing quick access to police assistance during emergencies.
  • Foster collaboration between citizens and law enforcement through easy reporting and communication tools.
  • Streamline access to police services, reducing the need to visit police stations for routine tasks like reporting lost items or checking FIR status.
  • Empower citizens with real-time information, such as police contacts and missing persons data, to promote community involvement in safety efforts.
  
  
• How to Use MPeCOP
  
  • Download the app from Google Play Store or Apple App Store.
  • Register using your mobile number; an OTP may be required for verification. Note: Some users have reported issues with OTP delivery or login errors, so ensure a stable internet connection or contact the developer at [email protected] if problems persist.
  • Enable location services for optimal performance, especially for the SOS button and police station locator.
  • Navigate the user-friendly interface to access features like incident reporting, contact numbers, or search tools.
  
  
• Important Notes
  
  • The app is designed for residents of Madhya Pradesh and focuses on state-specific police services.
  • For filing complaints against police officers, the "Report an Incident" feature can be used to submit details, though serious cases may still require visiting a police station or using the Madhya Pradesh Police website.
  • Users should be cautious when submitting complaints, as malicious or false reports may lead to legal consequences under applicable laws.
  • The app has faced occasional technical issues, such as login problems or app installation errors, as reported by some users. The developers have acknowledged these and promised updates to resolve them.