Request Medical Assistance while travelling inside Train using Rail Madad

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Introduction

Traveling by train is fun and easy, but sometimes emergencies happen. If you or someone near you needs medical help while on a train in India, Rail Madad is there to assist you. This guide will show you how to use Rail Madad by making a simple phone call to get medical support fast. No complicated steps—just clear instructions to follow!

Step-by-Step Guide to Get Medical Help


Step 1: Know the Number

The first thing you need is the Rail Madad helpline number. It's 139. This is the main number for all Indian Railways help, including medical emergencies. Keep it in your mind or save it on your phone before you travel.

Step 2: Stay Calm and Dial 139

If someone is sick or hurt on the train, don't panic. Pick up your phone and call 139. You can use any phone—smartphone or basic—it doesn't matter. The call will connect you to the Rail Madad team who are ready to help.

Step 3: Press 1 for Medical Help

After you dial 139, you'll hear a voice menu. Listen carefully. The voice will give you options. For medical emergencies, press 1 on your phone. This tells them you need urgent help for a health problem, and it will connect you to a person quickly.

Step 4: Explain the Problem Clearly

Once you're talking to a Rail Madad team member, tell them what's wrong. For example:
- "Someone is feeling very sick."
- "A passenger fell and is hurt."
- "We need a doctor fast."
Speak slowly and clearly so they understand. If you know the person's problem (like chest pain or breathing trouble), mention it.

Step 5: Share Your Train Details

The team will ask for some information to find you. Be ready to tell them:
- The train number (check your ticket or ask a fellow passenger).
- Your coach and seat number (look at your ticket or the signs in the coach).
- Where you are right now (if you know the last station you passed, tell them).
This helps them send help to the right place.

Step 6: Follow Their Instructions

The person on the phone will tell you what to do next. They might:
- Send medical staff to your seat at the next station.
- Tell you how to keep the person safe until help arrives.
- Ask you to wait for a call back.
Listen carefully and do what they say.

Step 7: Wait for Help to Arrive

After your call, the Rail Madad team will work fast to get medical help to you. It might be a doctor or railway staff with a medical kit. Stay near the sick or hurt person if you can, and let others in the coach know help is coming so they can assist if needed.

Tips to Make It Easier

- Keep Your Phone Charged: Make sure your phone has battery before your trip.
- Know Your Train Info: Have your ticket handy so you can quickly share details.
- Stay Polite: The team is there to help, so be kind even if you're worried.
- Call Again if Needed: If the problem gets worse before help arrives, call 139 again and press 1.

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How to Seek Medical Assistance Using the Rail Madad Android or iOS App

Step-by-Step Guide to Get Medical Help using Rail Madam Android or iOS application

Step 1: Download the App

First, grab your Android phone or iPhone and open the Google Play Store/App store. Search for "Rail Madad" – it's the official app by Indian Railways. Tap "Install" to download it. Once it's on your phone, open it up.

Step 2: Register Yourself

When you open the app for the first time, it'll ask you to sign up. Tap "Register" and type in your name and mobile number. Then, hit "Get OTP." You'll get a code on your phone—enter it in the app and tap "Register" again. Now you're ready to use it!

Step 3: Start a Complaint

On the app's main screen, you'll see options. Tap "Register My Complaint For Train" since you're on a train and need help. This is where you tell them about the medical emergency.

Step 4: Pick the Medical Emergency Option

The app will show a list of problems you can report. Scroll down and find "Medical Assistance" or something like "Emergency Medical Help." Tap it to let them know you need a doctor or medical support right away.

Step 5: Add Details

Now, the app will ask for some info. Type a short message about what's wrong, like "Someone is very sick" or "Passenger needs a doctor fast." Keep it clear and simple. You can also add a photo if it helps—like a picture of the person who's unwell. Then, fill in:
- Your train number (check your ticket).
- Coach and seat number (look at your ticket or signs in the coach).
- PNR number

Hit "Submit" when you're done.

Step 6: Get a Complaint Number

After you submit, the app gives you a unique number for your complaint. Save it! This number lets you track what's happening. The Rail Madad team will see your request and start working on it.

Step 7: Wait for Help

Once your complaint is in, the app will keep you updated. You might get a message saying help is coming at the next station or that staff are on their way. Stay near the person who needs help and wait for railway staff or a doctor to reach you.

Tips for Success

- Fast Internet: Make sure your phone has a good signal so the app works smoothly.
- Ticket Ready: Keep your train ticket close—it has the train and seat info you need.
- Stay Calm: The app is easy, so don't worry—just follow the steps.
- Check Updates: Look at the app now and then to see if they've replied.