Request Medical Assistance while travelling inside Train using Rail Madad

[ADMIN]

Step 1. Remember the number

The first thing you need is the Rail Madad helpline number. It's 139. This is the main number for all Indian Railways assistance including medical emergencies. If you don't remember it, figure out a way to save it in your memory before you travel.

Step 2. Take a breath and dial 139

If someone is sick or injured on the train, don't panic. Just grab your phone and call 139. It does not matter if you have a smartphone or not, it can be any phone. The call will take you to the Rail Madad team who will help you.

Step 3. Press 1 for medical assistance

After you dial 139, you will hear a recorded voice giving you a voice menu. Listen carefully. You'll probably hear two or three options. You need to press "1" on your phone for medical emergencies. This indicates that you have a health issue that may require urgent assistance and will connect you to a person quickly.

Step 4: State the Problem Clearly.

Once you are speaking to a Rail Madad team member, say what's wrong with the person. For example:

• "Somebody feels really sick."
• "A passenger has fallen and is hurt."
• "We need a doctor fast."

Speak clearly and at a moderate pace so that the person on the other end understands you. If you know what the person is suffering from (for instance, chest pain or difficulty breathing), you can say that as well.

Step 5: Provide Your Train details.

Once you explain the situation, the Rail Madad team will ask for some information to find you. Be prepared to provide the following:

• The train number (look at your ticket or ask another passenger)
• Your coach number (look at your ticket) and/or your seat number (look at your ticket or look at the signs in the coach)).
• Where you are now (if you know the last station you passed, say it).
• You should share this information quickly so that they can send help to the right place.

Step 6: Follow Whatever Directions They Give You

The person on the phone will advise what next steps you should take. They may do some of the following:

• Send medical staff to your seat at the next station.
• Provide you instructions on how to keep the person safe until help arrives.
• Ask you to wait for a call back.

Listen carefully and follow the directions as best you can!

Step 7: Wait for Assistance to Arrive

After your call, the Rail Madad team will work quickly with railways medical staff and other medical help that may be on hand (could be a doctor, could be some railway staff with a medical kit). Stay close to the sick or injured person, if you can, and inform your coach staff that help is on the way so they can assist in any way they can as well.

Here are a couple of ideas to make things easier for you.

• Keep Your Phone Charged: Make sure you have a fully charged phone and battery before your trip.
• Know Your Train Details: Keep your ticket close to you so you can refer to your train info if you need to.
• Try to Remain Kind: The Rail Madad team are there to assist you, as difficult as they may find your situation, remember they are there to help you, stay kind.
• Do you need to call again?: If, by the time the help arrives, the persons situation becomes worse or worse, call 139 again and press 1.

[ADMIN]

1. Download the App

To start, grab your android and or iPhone, go to the Google Play Store / AppStore, and search "Rail Madad" - it is the official Indian Railways app. Once you find the app, click "Install." Once the app downloads successfully, you can open the app and work through the prompts.

2. Register Yourself

The first time you open the app, it should prompt you to register. Click "Register," and you will need to enter your name and mobile number. After you enter this information, click "Get OTP," and a code will be sent to your mobile device - enter the code in the app and click "Register" again. Congratulations - you are ready to start using the app!

3. Register a Complaint

When the app opens, you will see several options in the home page. Click "Register My Complaint For Train," because you are on a train trip and seeking medical assistance. This is the link you should use to report your medical emergency.

4. Click The Medical Emergency Option

The app will show you a list of complaints. You need to scroll down to "Medical Assistance," which could also be something like "Emergency Medical Assistance." This is how you will indicate that you are going to require a doctor or medical assistance urgently.

5. Fill in the Details

The app will expect you to provide some information on your request for assistance. You need to enter a concise message regarding the nature of the emergency, for example "Someone is seriously ill," or "Passenger requires medical attention immediately," and similar. Keep it simple and to the point. You can attach a photo if it is of assistance - for instance, a photo of the person who is unwell. You will now complete the following:

• Your train number (found on any train ticket you have).
• Your "Coach" and "Seat" number (from your ticket, or seen on the signage in your coach).
• Your PNR number.
• You have now completed all of the details, click "Submit."

6. Get your Complaint Number

When you click "Submit," the app will generate a unique number associated with your complaint, make sure you keep a copy! This is how you will be able to track at least one element of your complaint. The Rail Madad team will see your medical assistance request in their system, and can begin to action your medical assistance request.

7. Wait for Help

Once you submit the complaint, you will start to receive communication through the App. For example when all is well, it should confirm that your details regarding your assistance request has started the journey to the next station in the train, or some staff are en route to assist you. Also, please stay close to the passenger requiring assistance while you await the railway station staff or the doctor!

Helpful Reminders

• Good signal connectivity: You should do your best to ensure that your phone receives an adequate signal so the app works correctly.
• Have your train ticket nearby: Keep your train tickets nearby, because all information regarding your train and seat will be on that piece of paper.
• Stay Calm: It is easy to follow the process so do not stress - simply follow the prompts.
• Check for Updates: Keep checking the app for alerts from the Rail Madad team.