Report People travelling Without Ticket inside Train using Rail Madad

[ADMIN]

If you're traveling in 1A - First Class AC, 2A - Two Tier AC, 3A - Three Tier AC, 3E - Three Tier AC (Economy), EC - Executive Chair Car, CC - Chair Car AC, SL - Sleeper Class (Non AC), 2S - Second Sitting (Non AC), in the ladies compartment or in the disabled coach (SLR reserved coach) and see an unauthorized person who is not suppose to be there, you can get help right away by using the Rail Madad service.

Method 1: Making a Complaint Using Rail Madad Helpline Number

The Rail Madad helpline is a quick and effective way to resolve issues while you are on a train. Here is how to complain about an unauthorized person in the ladies disabled coach( SLR reserved coach) using the helpline.

Step 1: Make the Call to Rail Madad Helpline

Get your mobile. Call 139. This is the Rail Madad helpline number for all railway complaints, active 24 hours, 7 days a week so you can call anytime, even while the journey is ongoing.

Step 2: Choose the Option

When you connect, you will hear a voice menu. Listen carefully and press 1 if urgent like security (an unauthorized person is considered a security issue). If it is non urgent, wait the menu option for general complaints.

Step 3: State Your Problem

Once connected to a railway staff member, you should clearly say: "There is an unauthorized person in the ladies disabled coach (SLR reserved coach)." Provide details like your train number, coach number (usually marked on the side), and where the train is at right now (like the last station passed).

Step 4: Provide Your Details

They might ask for your name, phone number, or PNR number (from your ticket). They need this information to follow-up with you later on. Don't worry, it will be treated confidentially.

Step 5: Receive Complaint ID

Once you report your grievance, the staff will provide a unique complaint ID number. Write it down. You can use it to check if the grievance has been resolved at the later stage.

Step 6: Wait for Action

The railway staff will transfer your grievance to the appropriate team, e.g., the Railway Protection Force (RPF). The railway staff will usually endeavour to resolve it quickly, which may involve sending a representative to check on the coach.

Quick Tip: (if it is a serious, on-going security matter, e.g., if the individual is misbehaving) you can also call the RPF helpline at 182 to expedite the assistance.

Method 2: Filing a Complaint Using Rail Madad App (Android/iOS)

For those of you who own a smartphone, the Rail Madad app is for reporting complaints in a more detailed way, with attached photographs. Compatible with both Android and iPhones.

Step 1: Download the App

Go to the Google Play Store (for Android devices) or App Store (for iOS devices). Search for "RailMadad" (as 1 word). Download the RailMadad app produced by the Centre for Railway Information Systems (CRIS). It is a FREE app.

Step 2: Open the App

After the app is installed, touch/click the app icon to open it. You don't have to set up an account - just start using it.

Step 3: Click "Register Complaint"

On the main page, there is a button called "Register Complaint." Click it.

Step 4: Select the Complaint Type

The app will now ask you where the issue is. Select "Train" because this is happening on your train. Then select "Security" or "Coach Related" from the list, either will suffice for reporting an unauthorized person.

Step 5: Provide Details.

Now write, or describe what is happening, for example: "The unauthorized person is in the ladies' disabled coach (SLR reserved coach)." Include your train number (check your ticket or ask one of your fellow passengers) or coach number, and the station approaching. You can also provide a photo (if you masked it safe to take one) by clicking "Choose File" and uploading an image.

Step 6: Enter Travel Details.

Please enter your PNR number (this is on your ticket) or UTS number if you have one. This supports that you are travelling on the train.

Step 7: Submit your Complaint.

Please check everything and click "Submit".Your complaint will then be sent to the railway team.

Step 8: Receive Complaint ID.

After you submit your complaint you will see a unique complaint ID on-screen. Please retain this (a screenshot comes in handy). You will also receive an SMS with this complaint ID.

Step 9: Check Status.

Go back to the main page and click "Track Complaint". Enter your complaint ID to check on your complaint, this may even include a real-time update, for example: RPF is on their way.

Quick Tip: The app allows you to make direct phone calls to helplines also. If you need to speak to someone urgently, find the security helpline (182) on the app home page.

What Happens to your Complaint?

Once your complaint has reached railway team will –

Alert train staff or RPF to investigate the coach. If the person is unauthorized, staff will intervene and ask them to leave the train, or move them to the correct coach. You may receive a call, SMS or other communication about action taken. If you used the app you will be able to keep checking the status of your complaint with your complaint ID.


Final Tips to Help You Use the Complaint Feature Safely and Effectively

• Be calm, clear and concise in describing the issue you are having.
• Keep your ticket handy for easy access to PNR & train number.
• If it is not safe to take a photo, don't. Focus on details in your description.
• Use the helpline for urgent issues and the app for complex detailed reports.