Report People travelling Without Ticket inside Train using Rail Madad

[OPU]

How to File a Complaint Against an Unauthorized Person travelling inside train Using Rail Madad

If you're traveling in 1A – First Class AC, 2A – Two-Tier AC, 3A- Three-Tier AC, 3E – Three-Tier AC (Economy), EC – Executive Chair Car, CC – Chair Car AC, SL – Sleeper Class (Non-AC), 2S – Second Sitting (Non-AC), ladies compartment or in the disabled coach (SLR reserved coach) and notice an unauthorized person who shouldn't be there, you can report it quickly using the Rail Madad service.

Method 1: Filing a Complaint Using the Rail Madad Helpline Number

The Rail Madad helpline is a fast way to report problems when you're on a train. Here's how to use it to complain about an unauthorized person in the ladies' disabled coach:

• Step 1: Dial the Helpline Number
  
  Pick up your phone and call 139. This is the official Rail Madad helpline number for all railway complaints. It works 24/7, so you can call anytime, even during your journey.
  
  
• Step 2: Choose the Right Option
  
  When you call, you'll hear a voice menu. Listen carefully and press 1 if it's an urgent issue like security (an unauthorized person counts as a security problem). If it's not urgent, wait for the option about general complaints.
  
  
• Step 3: Explain Your Problem
  
  Once connected to a railway staff member, tell them clearly: "There's an unauthorized person in the ladies' disabled coach (SLR reserved coach)." Give details like your train number, coach number (usually marked on the side), and where the train is right now (like the last station it passed).
  
  
• Step 4: Share Your Details
  
  They might ask for your name, phone number, or PNR number (from your ticket). This helps them follow up with you. Don't worry, they keep it private.
  
  
• Step 5: Get a Complaint ID
  
  After you report, they'll give you a unique complaint ID number. Write it down. You can use this to check later if the problem is fixed.
  
  
• Step 6: Wait for Action
  
  The railway staff will pass your complaint to the right team, like the Railway Protection Force (RPF). They'll try to solve it fast, maybe by sending someone to check the coach.
  

Quick Tip: If it's a serious security issue (like the person is causing trouble), you can also call the RPF helpline at 182 for faster help.

Method 2: Filing a Complaint Using the Rail Madad App (Android/iOS)

If you have a smartphone, the Rail Madad app is a great way to report the issue with more details, like photos. It works on both Android and iOS phones. Follow these steps:

• Step 1: Download the App
  
  Go to the Google Play Store (for Android) or App Store (for iOS). Search for "RailMadad" (one word). Download the app made by the Centre for Railway Information Systems (CRIS). It's free!
  
  
• Step 2: Open the App
  
  After installing, tap the app to open it. You don't need to sign up—just start using it.
  
  
• Step 3: Choose "Register Complaint"
  
  On the main screen, you'll see a button that says "Register Complaint". Tap it to begin.
  
  
• Step 4: Select the Complaint Type
  
  The app will ask where the problem is. Choose "Train" since this is happening on your train. Then pick "Security" or "Coach Related" from the list—both work for reporting an unauthorized person.
  
  
• Step 5: Fill in the Details
  
  Now, type what's happening. For example: "An unauthorized person is in the ladies' disabled coach (SLR reserved coach)." Add your train number (check your ticket or ask a fellow passenger), coach number, and the station you're near. You can also attach a photo if it's safe to take one—just tap "Choose File" and upload it.
  
  
• Step 6: Add Your Travel Info
  
  Enter your PNR number (from your ticket) or UTS number if you have one. This proves you're a passenger on the train.
  
  
• Step 7: Submit the Complaint
  
  Check everything, then hit "Submit". The app will send your complaint to the railway team.
  
  
• Step 8: Get a Complaint ID
  
  After submitting, you'll see a unique complaint ID on the screen. Save it (take a screenshot if you want). You'll also get an SMS with this ID.
  
  
• Step 9: Track the Status
  
  Go back to the app's main screen and tap "Track Complaint". Enter your complaint ID to see what's happening—like if the RPF is on the way.
  

Quick Tip: The app lets you call helplines directly too. Look for the security helpline (182) on the app's home screen if you need to talk to someone fast.


What Happens After You Complain?

Once your complaint reaches the railway team"

- They'll alert the train staff or RPF to check the coach.
- If the person is unauthorized, they'll be asked to leave or moved to the right coach.
- You might get a call or SMS to update you on what they did.
- If you used the app, you can keep checking the status with your complaint ID.

Final Tips for a Smooth Complaint

• Stay calm and clear when explaining the issue.
  
• Have your ticket handy for the PNR or train number.
  
• If it's not safe to take a photo, don't—just describe it well.
  
• Use the helpline for urgent issues and the app for detailed reports.